Refund policy

At Tambú, we guarantee customer satisfaction. If you are not satisfied with your purchase, you may return the product following our established conditions and timelines.

1. Return Period

• In accordance with current Spanish regulations, you have the right to return your purchase within 14 calendar daysfrom the date of receipt, exercising your right of withdrawal.
• Tambú extends this period to 30 calendar days, offering greater flexibility. This additional period does not affect your legal right of 14 days.

2. Return Conditions

• The product must be in its original condition, unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase for the return to be processed.

3. Return Process

1. Contact us via hello@mytambu.com or through our contact form to initiate the return process.
2. Once we receive your request, we will provide you with the return shipping instructions within 2-3 business days.
3. The return shipping costs will be borne by the customer, unless the product is defective or incorrect, in which case Tambú will cover the costs.

4. Refunds

• After receiving and inspecting the returned product, we will notify you whether your refund has been approved or rejected.
• If approved, the refund will be issued to the original payment method and may take between 5 to 14 business days to process, depending on the payment method used.

5. Exceptions

• This return policy applies only to purchases made directly through our website mytambu.com. If you purchased Tambú products from third-party retailers (physical or online stores), you must handle the return directly with the place of purchase.

6. Contact

For any questions or clarifications regarding our return policy, please contact us at hello@mytambu.com or through our contact form.